This was a terrible first and last experience with StubHub. I purchased tickets to Les Miserables. When I went to access the tickets before attending the play the tickets would not come up. I was left with error messages and being sent to Ticket Master's site. I approached the ticket window for help only to learn that the seats listed on the email from StubHub weren't even valid seat numbers for the theater. Upon contacting StubHub by phone from the very beginning of the call I received no assistance but constant push back by the customer rep who essentially said I was lying. I filed an online complaint which was immediately denied stating that StubHub was sorry I did not receive my tickets online. I am left with no choice but to either arbitrate or sue. I am leaning toward the latter as I can still opt out of their mandatory arbitration clause. It is ridiculous in today's day and age customers still have to print out a form to both opt out of arbitration and provide a notice to file a dispute and handwrite information on the preprinted form and then mail rather than being able to fill out the form electronically and send online. I will never use this platform again.