The worst experience ever. I bought tickets for Mamma Mia on November, to go on January 2025. My order said it was confirmed and tickets would arrive the day of the event. Tickets never said transferred and of course never arrived, I lost my time chatting with IA trying to get my tickets transferred, I tried to call and nothing, when finally I was able to speak with a human being on the phone; the answer was that AOX didn’t transfer my tickets, it was almost 12 and the show was at 1 pm, I was dressed and driving to downtown. Customer service sent me a link so I could pick another tickets, but it didn’t work and apparently I got a refund, the guy just say I’m sooty, I can’t do anything else!They were with my money for 3 months! I dreamed to see this musical an I was so excited, I never thought this could happens. I hope I get my money back and now I learn to NEVER again buy a ticket with StubHub. They say you have guarantee, but at the end of the day I missed my event, and they had my money for 3 months and didn’t offer any free tickets or discount. I am so sad and frustrated. Very irresponsible company, not serious and they play with your time and your money!