A simple transaction turned into a call to StubHub in which the customer service representative was clueless. Could not access my tickets that were transferred or where they were located. No instructions were emailed and the representative could not contact them, another department had to do that. After finally using all that I knew to do, I called the college ticket office and found them there. The most frustrating transaction possible when my 8 year old grandson could run their business. You buy, StubHub verifies the transaction, and send tickets directly to the customer. Will never use again this stupid platform to buy tickets.