I purchased tickets two hours before the concert.They never transferred my tickets and when I called to get a refund under their fan protect guarantee, they refused to refund because they said I didn’t call same day. There is nothing on their website, terms and conditions, or the transfer AXS app that says you have to call within a certain time in order to get there protected guarantee. I am absolutely furious. I had plenty of evidence showing that the tickets were never transferred yet they refused to refund my money and kept reading from their script. Will never use them again. Horrible customer service.