Honestly, I would give this company no stars. I purchased tickets for a college basketball game that originally had a location that was "TBD". I received an email about parking passes for the event so I purchased the parking pass for $20. After confirming the game location, I noticed the parking pass was for a city 45 minutes away at the other arena location. I contacted customer support and person named "Christine" was "Investigating" my case. She then told me she couldn't do anything because their record showed that that was the location of the event. Which is INCORRECT. ESPN reports the event is taking place at another location, which I tried to communicate multiple times. Being that the cost was only $20 I requested my money back. She said she could not give me my money back and would not provide any other solutions. Conversation was over. I will try to never use stub hub again for event tickets if I can avoid them. Terrible customer service and I hope my $20 helps keep them a float, they suck.