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Sara Hudgins
I simply purchased tickets a month in advance for a comedy show and put the tickets in my ewallet and thought all was good. Two days before the show I double check I’m prepared with tickets and parking pass to realize my tickets now say “invalid” and had no barcode any longer. I spent over a day and half on the phone and computer between StubHub, Ticketmaster, and the event center box office customer service. The seller on StubHub had revoked my tickets without any notice or reason. I tried to reclaim my tickets countless times in that 1.5 days but he would not release them. I was told if we take my receipt, ID, and proof I should be able to get it worked out at the box office. That was a lie. Their hands were tied because StubHub allowed this to happen and according to staff at the event center it’s very common. They stated they see it all the time. StubHub is not a secure place to buy tickets. They are NOT guaranteed. The process to get refunded was the same process I had done earlier in the day, sending them proof of purchase and screenshots of tickets stating “invalid” . Now I’m just praying I receive my refund within the next 10 days. Do not trust StubHub!
1 month ago
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Stubhub has a 2.4 average rating from 2,164 reviews

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