I bought tickets in January for an event in March. On the day of the event, the tickets had not been “released by the organizer.” This caused lots of anxiety throughout the day as StubHub did not provide replacement tickets and I was unsure if my kids and I should get ready, drive to the event, and pay for parking. I called StubHub roughly 2 hours before the event and was told someone would call me back in 5 mins to rectify the situation but nobody ever called. I called back and was hung up on. The third time I called, StubHub said I had to wait until after the event started to see if replacement tickets were coming or if I could get a refund. I called 2 more times before I was issued a refund. The event was sold out but the venue released some last minute tickets I was ably to purchase so my family and I could attend the show. I am supposed to receive my refund in up to 10 days. Overall, wouldn’t use again or recommend