I listed concert tickets I had purchased on Ticketmaster for sale on STUBHUB. STUBHUB did sell the tickets and I was given the email address of the purchaser so that I could transfer the tickets. Ticketmaster informed me that the transfer went through and was waiting for acceptance from the buyer. After not getting a confirmation from STUBHUB I called customer service 2 days before the event. The agent I spoke to could find no record of the transaction even though I gave her the number and my email address, so I had Ticketmaster cancel the transfer. The day of the concert I got an email from STUBHUB that the tickets still had not been transferred. This was several hours before the concert. I called customer service again and the agent informed me that I had a digit wrong on the email address of their customer. If the agent I had spoken to on the day before had found the record and informed me that the email was wrong, or if STUBHUB informed that the email was wrong, I could have corrected it. Now it was too late. STUBHUB then charged my debit card $150 because the tickets were not delivered. I wanted to sell the tickets and feel that the STUBHUB agent that I spoke to the day before caused the problem. Of course, speaking to customer service after the fact did no good, and now I am out $150, plus the $135 that I would have gotten had the tickets sold.