I purchased tickets through StubHub for a game, and while they allowed entry, they turned out to be illegitimate. One of the seats was already occupied by a season ticket holder, and the section number on the tickets was incorrect. The stadium stewards quickly realized the issue and escorted us out, explaining that they do not allow tickets to be resold via StubHub—something I wish I had known before buying!
When I reached out to StubHub, they demanded proof that is nearly impossible to provide—like a video or a picture of the occupied seat or a written statement from the stewards. How exactly am I supposed to get this proof while being escorted out? I even provided evidence from the official stadium website showing the tickets were fake, yet StubHub still refused to help.
This experience was beyond frustrating, and getting zero support from StubHub. Their "FanProtect Guarantee" is a complete joke. Avoid StubHub at all costs unless you want to risk being scammed!
3 weeks ago
Stubhub has a
2.4
average rating
from
2,164
reviews
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