I bought tickets to an event that was canceled. The governor declared a state of emergency and the event was canceled. I called support for a refund and they said that the event was not “canceled” it was “altered” and that I could use the tickets for a different event on a different day. I explained I am from out of state and the entire trip was for this one event and that wouldn’t work. They explained that “unfortunately” that wasn’t their problem and the event was not canceled because I could just go to a different event at the same venue on a different day. There is no supervisor they will let you talk to and they will do anything they can to find a work around for an event being canceled. Will never use stubhub again after this experience. Not getting a refund was not an option below but I never got a refund.