I bought tickets to an NBA game. With 1 hour to the game starting (7PM), I still hadn't received the tickets I purchased despite assurances from StubHub customer support it would come through. With 45 minutes to go, I got an email saying the seller couldn't be contacted and they offered me alternative tickets or a full refund. Whilst that sounds like a satisfactory outcome, the alternative tickets were worse in terms of view and position inside the stadium. I was urged to choose quickly as the alternate options disappeared, presumably to other clients also scammed by StubHub. I could have taken the full refund but I had travelled to the game and alternate ticket sellers like Ticketmaster and StubHub itself were now double what I originally paid. When I asked to escalate the complaint, I was told there was nothing they could do. Do better StubHub and for anyone reading this - avoid them.