Similar to other experiences with 1 star ratings. My ticket transfer was “cancelled” from Ticketmaster even after I accepted tickets. Supposedly the seller violated terms. Instead of getting my refund or being able to purchase new tickets from StubHub, they jerked me around up until 20 minutes before the show on show date. The “day of” show I talked to 4 different customer service agents who promised me different things. It’s currently 20 minutes until the show and still no call back (no one has ever called me back as promised after 8 different phone calls over the last month), no “link” to buy new tickets, and no refund at this point. Never felt more “taken advantage” of by a company. I missed my opportunity to see my favorite artist perform all because StubHub wants to wait till the very last second to offer anything, until it’s too late to even go. We are still waiting and I’m sure by the time we talk to anyone again, it will be in the middle of the show and then hoping for a refund. I would have used any other company or bought new tickets if I knew this would happen. So incredibly disappointed. I’ve never written a negative review before, and it comes with grief over not seeing my favorite artist. Shame on this company for ruining fans experiences.