BEWARE of StubHub: I purchased parking passes almost 1 month in advance of the event. The e-mail which contained a link to retrieve the passes was sent nearly 1 hour AFTER THE EVENT WAS CONCLUDED that evening! The StubHub customer service representative who answered my call the next morning spoke broken English and informed me that, because I didn't contact customer service THE DAY OF THE EVENT, I likely wouldn't get a refund. This is truly a scam, and--based on multiple comments below and on other ratings sites--not a unique occurrence but probably an intentional business decision.