Let me just say that after many years of buying and selling on Stubhub if I could give a negative 5 star review I absolutely would! Bought tickets to a concert. Never received the email with the tickets. Called Stubhub 5 different times, including multiple times the day of the show. Was assured by customer service that I would get my tickets, replacement tickets, or a refund by the time of the concert and a phone call from a manger. None of that happened. We missed the show which was a Christmas gift for our kids. When I reached out to Stubhub again, I was told that I wasn’t entitled to a refund because I couldn’t prove that I didn’t get the tickets despite screenshots of my Stubhub and Ticketmaster accounts showing that I didn’t get the tickets. They basically stole $1000 from me and then refused to make it right despite their polices. Worst experience ever! Will never buy from them again!!