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Lindsey
Bought tickets to a concert that was then rescheduled because the artist was sick. Ok, no problem right stubhub assures you that you can resell if you are unable to attend and they will wave the fees so you get the full amount. That was a load of bull***. Not only am I having to jump through unnecessary hoops to re-list those tickets, they are going to charge me fees IF they approve and sell in time so I’m out a lot of money for something out of my control. And if you want to seek outside of stubhub forget finding a way to transfer outside of stubhub because they use third party sites to access tickets with no way of transferring. So far I am out $390 because the process is so convoluted and customer service…not sure their definition of that is but it is nowhere near customer service. Literally called twice and talked to 2 different people who literally just tried to walk me through the same process that I had already done (at least 4 times at this point) which was of absolutely no help. I never write reviews but this time if I can help at least one person think twice about using this platform to buy or sell from/with then I’ll be a little happier about my horrible experience.
5 days ago
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Stubhub has a 2.4 average rating from 2,237 reviews

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Alice, Customer Support

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