We purchased tickets from stubhub which we had no clue were a "reseller" company and when we arrived AT THE VENUE, we learned that our original seller had canceled the tickets and we received ZERO notification this happened. We were on the phone with customer service for 30 minutes before they offered an "alternative link" which were another set of resale tickets in the balcony which were half the price at which I paid my original tickets which were ground floor. We missed the first act and the first half of the act we paid for. When I tried calling customer service, I tried getting a refund or a differential of the seats and they told me that since I had accepted the "alternative link" I waived all kind of compensation and refund policy for my tickets.