Buyer beware. StubHub is not bad when it "works" but a nightmare that can cost you thousands out of pocket and a horrible experience the same day you're supposed to be having a good time. There’s a chance you will be left stranded in front of your venue either having to buy other tickets or just not be able to attend. They are a ticket reseller that do not actually possess the tickets. They will tell you that your purchase is "protected" but you better make sure you keep screenshots of all your chats when you are trying to resolve an issue of your tickets not being delivered. If you don’t get the issue resolved by the time the event has passed, they will use that as their mantra for not honoring their “guarantee”. I used StubHub a few times before the event on September 13th with so-so experience, but I’ve learned my very expensive lesson and will never use them again. Experience: I purchased tickets for a football game a month prior to the event. I received an email saying I am “guaranteed”, and that you may not get your tickets until the day of the event but “don’t worry, you’re protected”. Never received the promised email and early the morning of the event (around 6 am), I asked StubHub to retransfer the tickets. I received an email from StubHub at 9:55 am saying that the seller had retransferred the tickets and to look for an email from the seller. When I didn’t receive anything, yet again, I started using their chat function at about 10:15 am. BTW, good luck finding a phone number to call and speak with an actual person. Their chat requires you to use a virtual assistant first before finally getting to a “live agent”. Chat experience: I’m presuming my chat kept disconnecting because of the volume since my phone had full bars and I was sitting in front of the entrance watching people go in while I typed away on my phone. Be careful when chatting and take screenshots. I was informed the day after, when I was finally able to stay connected with “someone”, that there was no record of my attempting to get assistance. StubHub will also use this as their mantra and continually say that they would love to help you but since the event has passed and there is “no record” of issues reported prior to the event for your order, there is nothing they can do. Now, I’m having to dispute the charge with my CC company because I never received the goods or services I paid for.