Stub Hub has fantastic customer service! I purchased two tickets for Aftershock Festival and one of the wristbands I got wouldn’t scan. The box office couldn’t get it to be recognized at all. So I had to purchase another $600 weekend pass to get in. I contacted stub hub and they refunded my entire order! I had the receipt for the additional pass I had to buy and was so sad to lose another $600 but stub hub refunded all my money with no hassle at all. Their 100% guarantee is legit and they are amazing. Thank you stub hub! It’s nice to know I can trust and buy with confidence from your company!