I'll likely NEVER buy tickets through StubHub again! They deserve 0 stars but that isn't an option. After purchasing tickets to a basketball game, I never received the tickets; just a confirmation email. So I text the online chat. They tell me that me tickets could not be delivered due to some issue with AXS and they sent me a link to my email. The link had an option to get a replacement ticket or a refund. I look at the replacement ticket options knowing I bought tickets for a 100 level section and they offered me a replacement ticket in the 200 level section. Their online system generates these replacement apparently based on cost but I buy tickets based on location. Obviously swapping a 100 level ticket for 200 level doesn't do me any justice so I ask for a manager; No manager available on duty. So I'm just left with having to either refund and not attend, get a lesser version of the experience I purchased, or just pay them again for a different ticket. Even the customer service agent agreed that I got the crappy end of the stick but also let me know that there was nothing anybody could do to rectify the situation. Terrible experience from a terrible company!