Absolute horror show. When I pointed out that there was an on-going problem with their hosting (across multiple sites, across multiple of their servers), their response was "yes, we have been aware for some time but do not know when it will be fixed". Their complaints procedure is well-documented on their website, but they don't follow it. Several frustrating weeks later and they just don't bother responding at all. I cannot recommend highly enough that you categorically do NOT use TSO. You'd have more luck trying to host your website on a calculator. It would probably be faster too.