What a VERY unpleasant and stressful experience I have had with tsoHost. My annual charge has always been paid by a debit card, with details stored on their system. This year, they told me that the card had been declined. I tried a different card, which was also declined. I deleted the card details and re-entered both cards. Both were declined again. I tried several times more, unsuccessfully, so phoned my bank. After more than 40 minutes on the phone, my bank said that there were no problems with either cards. I tried phoning tsoHost, but after 30 minutes waiting for someone to answer, I gave up and tried the cards again. Still no luck, so I tried phoning again at a different ‘less busy’ time. After another 30 minutes, I gave up again. I tried phoning several more times but just could not speak to anyone! I tried ‘Live Chat’ but that didn’t work as apparently tsoHost disable it if waiting times are too long. I tried raising a ticket from the ‘client area’, but that wouldn’t work. I emailed tsoHost instead and was given the usual BS about call waiting times and also that no other customers have had issues (therefore it was all my fault!). Anyway, several more emails back and forth with the VERY unhelpful Zakah, I was getting nowhere trying to pay the invoice, so I removed the card details again and set up a D/D on the 19/1/22. This, according to tsoHost would be active within 3 working days. 9 days later, the D/D was not set up, so I chased it up with Paragon / GoCardless / tsoHost. I had a reply from Gabriel to say “we’ve charged your D/D to pay invoice .....”. No apology for the delay. So I waited for the invoice to be paid by D/D, as payment by debit card was proving impossible. Finally, on the 1/2/22, payment was taken. It still didn’t stop tsoHost sending me yet another email chasing payment, even though it was paid! I received emails from tsoHost every day (36 in total) and sometimes more than one a day, chasing payment and saying suspension was imminent! If I don’t get a GENUINE apology from tsoHost for this appalling service, I might just forward all 36 emails to them every day for as many days as they sent them to me! I’m sure I won’t get an apology though, as I’m sure that they will just say again that it is all my fault? I will not be using this company again next year!!