I've been with tsoHost for years since the days when they were Vidahost, and they were reasonably fine. Within a couple of weeks after renewing my contract with them for another 3 years I got an email saying I had until November 10th to move my site as they were retiring the Gridhost platform. It was a clinical email said refunds will be automatic only after 45 days from November 10th. This is less than 3 weeks into my new contact and now they are refusing to refund any sooner. That takes us into next year 2023 when they may have changed name again or gone altogether. I've migrated away quickly and had to pay yet again with another host. This is disgusting heartless behaviour from any company and to do this to loyal customers is beyond any reason. I will be taking them to the small claims court for breach of contract as I will not wait for something like 90 days to see if I get a refund. Apparently in their own words a "bunch" of customers are being moved on as they retire their Gridhost platform. I'd advise anyone to steer clear as this company has become unpredictable and isn't even following it's own refund policy of 30 days if services are unsatisfactory. They are cancelling the contract and in a court of law they are guilty of breach of contract. I still can't quite believe they are treating customers of long standing like this, it makes no sense but I will not let them ride rough shod over consumer law. AVOID THEM, they've degenerated overnight into something I can no longer recognise, no one saw this coming and there will be a lot more people hit by their disregard for decency. Their support staff are argumentative and unhelpful, seems like they need to install themselves a sense of common decency!