TsoHost recently decided to terminate their gridhost service. That's fine, but what isn't is not allowing their customers to backup their sites. This is genuinely some quotes from their "support" team: I want to apologize for the delayed response. "Unfortunately, there is no option to download a backup of the ghost blog website from the old cloud platform. Kind regards, Simon S. Technical Support" "I can see that you already have a ticket and I am afraid that there is no option to download a backup of the ghost blog website from the old cloud platform. My advice is to order a new hosting plan and build a new website."