Mirroring the same issues as pretty much everyone else here - service has gone through the floor with no phone or live chat support anymore. Takes days for ticket support who respond with irrelevant or idiotic responses, or just close your request altogether. We are experiencing multiples of emails a day not being received from valued clients - TSO just claim that we are lying and they were never sent, despite finding the same with our own test emails. Package prices went up 5x with little warning. Convoluted and complex interface with no real support. We will be migrating elsewhere when our year package ends. Shame, they used to be good.