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Miles T.
BAD EXPERIENCES - PLEASE READ BEFORE CHOOSING TSOHOST: I rarely leave reviews, typically only for services that deserve a particular and positive shoutout, however, this is not my experience with tsoHost. Having been a customer since 2014, registering 95 domains through the platform and running hosting, emails, and SSLs through tsoHost, I must WARN PEOPLE ABOUT HOW BAD THE SERVICE AND SUPPORT RESPONSE TIMES ARE NOW. This was not the case previously, it was a great service with really helpful support but they have trimmed the service side down to nothing. I think this happened after GoDaddy acquired tsoHost. If you need a service you can rely on, don't choose tsoHost. I would be weary of GoDaddy going the same way, given the association. tsoHost mention 24/7 service but run an online chat service 9-5 mon-fri and ticket service. The ticket service in my experience can take up to a week to hear back from them, let alone receive meaningful assistance. If you have a problem with sending or receiving emails or hacking or tsoHost server issues - anything important - don't expect help. It may be that the individuals working in tech support are great and trying really hard but not being given the backup required. In any case, what is received on the sharp end is now terrible. I have 35+ open ticket threads. I try not to be a complainer, I am a fairly tech savvy individual that just wants the service to be reliable and there to be help if something fails. I would have moved my services away from tsoHost a long time ago, but they have made this difficult - especially with the lack of support. I will be doing so now, as I've had enough. I know my experience won't be everyone's but if you simply can't afford for these types of things to happen, don't choose tsoHost. SAVE YOURSELF A NEGATIVE EXPERIENCE.
1 year ago
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Tsohost has a 1.0 average rating from 85 reviews

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