Never pay this company for 12 months upfront! We are a long time customer and we're forced to change servers when they retired an old one. We chose a new VPS based on the info on their website and paid for 12 months upfront at £736. It turned out the new server didn't have some of the essential features that were advertised on their website once we'd set it up and started trying to migrate accounts across. After many unsuccessful attempts to solve things with their support, we gave up and asked for a refund. We were told that since it was after the 28-day refund period (by about 2 weeks), we could not have a refund, not even a partial one! So we've paid for 12 months of service and got absolutely nothing for it! I'm completely disgusted with the way we've been treated. We're now in the process of migrating all our accounts from our other TSO server to a new supplier as quickly as possible so we can be done with them, never to return.