I have been a TSO Customer for 10 years and have always paid on time. Despite this, I have had almost daily messages from them threatening to remove my services if payment isn't made ASAP and this could still be weeks before the invoice is actually due. Recently they offered to move us over on to a fully managed VPS server and asked us to pay the first month up front which we did however they still continued to issue us with a monthly invoice for the old server which we paid for at least two months, even though we no longer required or used the server. TSO Host continued to chase for payment for invoices that still had 3 weeks to go and I then questioned the costs being invoiced against the old server. Due to the length of time this took for them to reply through their ticket system as their 'live chat' is never availbale, the invoice I had for the old server, which we no longer use, went into arrears and still the demanding reminders still kept coming daily!! In order to maintain our servers and against my better judgement, I paid the outstanding invoice for the old server which I have also been paying alongside the new server costs and after 4 days, I received an email to say thanks for payment. Despite being FULLY paid up, and paying for two servers and being told that they will use the credit we've overpaid against the cost of the new server, they have now SUSPENDED our account, after we got an email from them confirming payment has been received and right on a client submission deadline with no access to our wensite and there is no access to our emails either. TSO Host is a shocking business with the most deplorable attitude towards customer service. Every single review on here is so accurate to our own experience and the disrespect for loyal customers who pay on time and pay for more services than required I would urge anyone considering TSO Host as an ISP - DON'T!!!!!!