I was supposed to receive my parcel on Tuesday, I was given a 2 hour time slot and downloaded the app so I could follow it and know when it was going to arrive. 1) the driver/GPS didn't update even once, so I ended up leaving for an appointment 3 hours after the time slot ended 2) just in case, I left notes on the door asking for it to be left with a neighbour, which were ignored - presumably because I didn't put this on the app too? Idk. 3) I have since tried to have delivery rescheduled twice, but was only able to pick certain days (which I didn't want) and the parcel STILL didn't turn up anyway! It doesn't look like the parcel even left the depot after Tuesday! 4) I have tried to contact the depot many times, but the agents on the 'live chat' are NEVER available, the phone numbers (which are not even provided on the app OR on the website, I had to Google them!) just lead to answering machines and instructions to call my supplier, as though its the bed company's fault and not XDP, despite them sending me messages to say they have my parcel and will deliver it on Tuesday. I've left messages but highly doubt I will get a call back. Sure, I'll call the bed company, but only to demand they use Hermes to send my parcel - hell, Royal Mail would be better than this junk!