“We were meant to have received wooden flooring. Sent an email to sign beforehand and delivery never turned up. Told it had been delivered. Fraud and going to the police. We would like our order please”
“I didn't get my parcel. I waited for an hour outside my house and no one came. At that time I got a message that the parcel had been delivered. They attached photos not my house and not my signature. This is a fraud! Do not contact them. My parcel was stolen.”
“Pathetic lies and contact messages claiming that my delivery will be next and then one day PRECEDED by a message that said the driver had attempted delivery (must be the invisible man as CCTV did not show anything) and the following day again text claiming my delivery is next, followed a minute later by a message saying that they couldn't find the address!”
“I am still waiting for my delivery, my item was collected 28/02/2025 your app is useless I cannot get any updates on delivery the company which I bought my item is also trying to get me information, a very bad service.”
“The worst experience ever the delivery man left the parcel on the ground floor and it was for a 75 year old man and couldn’t get it up the second floor by himself”
“Delivery was a couple of days late but the man who delivered my mirror was helpful and carried into my conservatory for me. mirror was broken but I think this is down to the supplier for not using enough protection while packing, waiting for another delivery from this courier 🤞🏽”
“Email received with estimated collection time of 1216-1416. This was to collect 90kg, 3 boxes of furniture. Further email received 1330 to say next for collection and to sign electronically and have QR code ready.
Come 5pm still no sign. Emailed tracking to be told, sorry marked for nothing to collect and need to rebook through supplier.
These damaged goods have already sat in my hall for 2 weeks as bulky uplifts can only be arranged for Fridays.
Not to mention that I do not get refunded until my goods have been returned to the supplier. Not happy at all”
“No stars is too many. My item is days late, you can't speak to anyone there only via live chat and when you ask where your parcel is on the chat they end the chat. Two days later i get a response saying it's at the wrong depot and then I get told it will be with me today. When I track my parcel the driver has took a picture of some rundown house saying I refused delivery ??? unbelievable poor service and company”
“If I could give them no stars then I would.
Who on earth leaves an expensive parcel on a Public Footpath outside a random door (not the intended delivery address) and then does not let the person know there parcel is outside!!
...and Surprise Surprise, the parcel went missing..
Did Customer Care help?....nah, they just said report it as stolen and then closed the chat!”
“Item was sofas, was supposed to be two man delivered one man on the wrong day and time. This is Fraser order, delivered by XPD passed on by sports direct. Driveway damaged and car damaged whilst delivery driver was scraping item along the floor and then pushing it down side of the car.
Look at their reply which states service level is one man delivery, however their website states any items weighing over 50kg is a two man delivery. How do you expect a single individual to lift a box 133cm length, 77cm height, 66cm width and over 60 kg in weight.
Supplier has already stated damages to property are the couriers responsibility and you should be doing you up most to rectify this situation as it is the fault of XPD delivery employee and planner.
If you look at XPD reviews online they are extremely poor from thousands of individuals isn't it about time you improved or are XPD going to carry on causing havoc. It a shame I can't download the cctv footage on here which shows your delivery driver bouncing the first box down a tight gap between my car and fence and then proceeds to drag the second off and then pushing it along the same tight gap. Neither parcel due to size and weight are SAFELY carried one man.
This is the standard of service XPD provide and this can be reviewed on many websites by a LOT of individuals who have left many poor reviews of XPD.”
“Very rude driver
I'm disabled and live on the first floor (with lift) he demanded i came down for my parcel which was a large box. I asked him if he would help to take it up to my apartment.. he replied "not my problem" I was really upset to say the least.
It's nice to be nice 🙂”
“These clowns do not deserve a single star. FOUR reminder texts today then no show. Tracking system does not work, customer email bounces back. Wish their shareholders experience what i have and pull their money out”
“Bad experience courier left large parcel of 46kgs on my front porch... Box severely damaged... And had to ring my bro to come and help get it in my house”
“Deliverer just left the box outside my flats building instead of my adresses door even though I was home and they buzzed up? This made me, a heavily pregnant women who is 9 days away from giving birth have to carry a huge heavy nursing chair up two flights of stairs in fear it would get stolen..
No hate, i understand that stairs suck and workers may have bad days but please remember some customer's depends on delivery's because they're disabled, elderly, pregnant etc.”
“Terrible delivery service, still waiting on a delivery after ten days, made arrangements as was given a scheduled delivery date, no delivery and no update on that scheduled date. The updates are non existent and the live chat is a waste of time. Shocking service!!”
