“I ordered items from the Range, and downloaded XDP app to track my goods. The goods have been at the depot for about 5 days, then I get 1 hours notice of delivery time, when I'm not available. Every time I try to leave delivery instructions the app closes down. The phone message doesn't allow you to pass on instructions. Frustrating and annoying!”
“Ordered a shed with 2 to 3 day delivery they had the the shipment on Monday didn't even try to deliver till Wednesday driver claimed he was running late so went back to the depot on Thursday ETA 5 to 7 I watched him go to Stourbridge on the app and not move again .”
“Wickes products can't fault them, very good. However the delivery service they use XDP is the worst delivery service I have had used. They tried to deliver it the first day, so I took two hours off work, not delivered. Second day another two hours off work not delivered. So this time I contacted Wickes for a full refund, and now I have to wait fourteen days for terrible delivery service to send the item back to wickes warehouse and then I get my refund. Fourteen days later and still no refund, this is a joke by this delivery company. So I phone up wickes on customer service and spoke to their customer service person and this has now been sorted it out. Money back in my bank account the same day, however XDP still charged me for a delivery for which they could not manage. I really hope Wickes find another delivery service, because XDP are a joke.”
“All seemed okay, they sent a delivery slot and even arrived to deliver it. They asked me what was being delivered and they said they couldn’t find it in the van. He came and knocked again and said he doesn’t think it is on there but also thinks it is (Which makes no sense.) He said he would move on to deliver to a house down the road from me and then come back to me to deliver mine. I have been waiting since 11am and it is 5pm as of the time I am writing this. There has been no communication, I cancelled plans to stay in and couldn’t do anything as I didn’t know when they would be back. There is no way of contacting them, no phone number given. Truly frustrating and disappointed with this.”
“You’ve lost my live plant parcel. Impossible to contact either by email or live chat ... that’s a laugh they read your message and then close the chat... You are building a reputation as one of the worst carriers I’ve ever dealt with... it’s a joke”
“You’ve lost my live plant parcel. Impossible to contact either by email or live chat ... that’s a laugh they read your message and then close the chat... You are building a reputation as one of the worst carriers I’ve ever dealt with... it’s a joke”
“You’ve lost my live plant parcel. Impossible to contact either by email or live chat ... that’s a laugh they read your message and then close the chat... You are building a reputation as one of the worst carriers I’ve ever dealt with... it’s a joke”
“I am a 19 year old girl and my Delivery driver left my massive table downstairs ( I’m on the first floor which is around 10 stairs up ) just because he couldn’t be bothered to take it up ten stairs. I had to carry it by myself despite being disabled.”
“Should have had delivery between 3.38 and 5.38. Received email saying sorry we missed you. Have attempted to deliver and not able to leave items. This was a complete lie I was in all day and no one attempted to deliver anything. Total waste of time.”
“Only delivered half a package. I told the driver it says two parcels and he said no its only one. What a very poor customer service and useless delivery company”
“We were meant to have received wooden flooring. Sent an email to sign beforehand and delivery never turned up. Told it had been delivered. Fraud and going to the police. We would like our order please”
“I didn't get my parcel. I waited for an hour outside my house and no one came. At that time I got a message that the parcel had been delivered. They attached photos not my house and not my signature. This is a fraud! Do not contact them. My parcel was stolen.”
“Pathetic lies and contact messages claiming that my delivery will be next and then one day PRECEDED by a message that said the driver had attempted delivery (must be the invisible man as CCTV did not show anything) and the following day again text claiming my delivery is next, followed a minute later by a message saying that they couldn't find the address!”
“I am still waiting for my delivery, my item was collected 28/02/2025 your app is useless I cannot get any updates on delivery the company which I bought my item is also trying to get me information, a very bad service.”
