“This is without a doubt the worst delivery company you could ever have the misfortune to deal with I don’t know why the local depot has a phone number as no one ever answers it they contacted me three times to tell me my goods were being delivered and nothing ever turned up they have caused me no end of hassle why companies use them I have no idea”
“Firstly, I don't believe that you truly sorry as your welcoming message states. If sorry, something positive would have happened with all the bad reviews you've had so far. My is about collection which was supposed to have happened on the 1st of November, but nothing was heard. I then saw another message later requesting me to select another date, and today selected. I couldn't go to work again, and later around after 9am, I received a slot between 3.17pm and 5.17pm. After 4, I received notification that I am next, I later signed the QR Code in readiness due to deadline, and reason. It is now 8.25pm, the builder that was waiting to help just left, and up to this time - no sign of anyone from XDP. WHERE IS YOUR INTEGRITY. THIS A TOTAL SHAME FOR A BUSINESS LIKE THIS. SOMETHING NEEDS TO BE DONE BEFORE YOU COMPLETELY LOSE YOUR GROUND. I AM STILL WAITING.”
“Reading all the bad reviews I envisaged going through courier hell to get my sons Reebok Exercise Bike. Had a time slot between 15.04 and 17.04, tracking on website totally up the shoot as it showed him no where near my home when he actually turned up, driver finally arrived just over an hour late around 18.20.
I saw him park outside my block then drove away and saw him go the other side (it is confusing where I live), managed to run down the grass bank and wave him down.
Poor guy looked totally shattered, my order weighed almost 50 kilos but he hoisted it onto his shoulder and got it to my home. Really lovely driver "Dimitar". So all in all I had a good experience this time.”
“Captains with sea XDP CUSTOME'R SER'VICE 8O5-41'O 56OO XDP PHON'E NUM'BER 8O5-41O 56OO commands generally command ships of cruiser size or larger; the more senior the officer, the larger the ship, but ship commanders do not normally hold a higher rank than captain. In the Royal Navy, a captain might command an aircraft carrier, an amphibious assault ship, or the Ice Patrol Ship, while naval aviator and naval flight officer captains in the U.S. Navy command aircraft carriers, large-deck amphibious assault ships, carrier air wings, maritime patrol air wings, and functional and specialized air wings and air groups.”
“My mother is waiting on a delivery from XDP for the second time and the driver has not delivered it for the second time this company is nothing but a waste of space there drivers myst be so stupid the have the address on the box but did not press my mums flat number they must hire the stupidest people”
“Tracking never updates waiting on a parcel tomorrow 😒 we are waiting on a bed for my young son who is sleeping on the floor the Range picked this company i getting worried now”
“I was concerned when I first read customer reviews for this company but luckily for me the delivery driver Glen was courteous and efficient. I suggest they give him a raise and a promotion by appointing him as a trainer.”
“We rejected a delivery as we did not order it. The delivery driver told my 72 year old mother that she still needed to sign so he could take it back.
He lied as he took the parcel back with him but told the company that we had taken delivery of the item.
Unfortunately for him he did not realise my mothers ring camera had captured the whole exchange including him taking them back.
He was totally deceitful & dishonest and took advantage I feel of my mother being elderly.
These parcels were too big & heavy for her to carry or take in.
Trying to get in touch with anybody at XDP via phone is a nightmare & emailing them Just sets off a round of email tennis back & too with nobody doing anything.
I cannot stress enough how terrible this company is & looking at the rest of the reviews it seems I am not alone in thinking this!”
“I had a delivery worth £100 this morning. Had a message to say it would be delivered between 12.20am AND 2.20 AM??? At 11 am I then saw it had been noted as delivered. The driver was obviously feeling very lazy as they left it in a hallway of a flat block besides me and called that ‘delivery’. I’ve just had to search for 15 minutes to find this ‘delivered item’ only to realise the item is 15+kg and 190cm tall. I am a 5ft girl and I am now left with the issue of it is too heavy and big for me to carry to my actual house on top of it being dumped no where close anyways. Absolutely appalled with this ‘service’. The item is a mirror and it has arrived cracked and damage so clearly been handled with no care either. Will be further reporting this until something is done.”
“I was told by text delivery would be between 10pm - 12am! Wow that’s late but I’ll hang on!
8:18pm Text message, “Your delivery is next” item marked as delivered! Delivery shot? A black screen!!
This is theft!! Awful, vile company!!
No helpline, calls cost 7p per minute!! This company is unreal! I’d never heard of them until today! Looking at the reviews, does this come as a surprise!!”
“My delivery was due tonight between 5.30-7.30pm so made sure I had no plans and sat in waiting , it's now 10.45pm and have been following him on the tracker and still not near my house, in fact , he's not moved in the last hour so I'm thinking he's gave up and just went home but it would be good if they could of gave me a call or even an email just to let me know they had to reschedule till tomorrow etc.
I'm not wondering if they will even come tomorrow .
Not a happy customer.”
“An absolute disgrace. Was told my delivery window today was 18.02 to 20.02 so feared the worst.
True enough “Brian” then called at 20.10 to say he was 10 mins away (having used the tracking service he went to East Lothian driving right past my street). At 20.25 I then get a lazy email to say my item could not be left and to rearrange delivery.
I’ve sent an email of complaint and will also be calling very tomorrow to complain.
Under no circumstances use this company or one who use them as delivery option.”
“Terrible company- from reading the reviews- big companies like Wayfair, B&Q and Debenhams need to stop using this useless service all together. I ordered by husband a recliner to help his bad back- Only to have one delivery driver turn up with no safety or assistive equipment and ask my husband to help him get the box in. Driver was miserable and offered no explanation as to this incredibly unsafe and frankly stupid practice. Avoid this company with a 10ft barge pole.”
“Shocking. Send emails saying en route, no one turns up. Then email to state an attempt was made when I was home the whole time and they didn't even come. Can't arrange redelivery as it doesn't work. Shocking service. Very need to stop using them!”
“XDP said My parcels out for delivery Monday 14/10, they didn’t arrive, Tuesday 15/10 they informed me out for delivery 15.30-17.30, they didn’t arrive, Wednesday 16/10 informed me again out for delivery 15.30-17.30, yes you guessed it they didn’t arrive, but tracking showed they 300 metres away at one point, got on to my supplier they chased them and said be here today, 17/10, still not here, this is a cowboy company and a disgrace to the world of couriers, should be shut down XDP AVOID AVOID AVOID AT ALL COSTS”
“expansion works costing passengers Xdp CustOMer;'ServiCE-8O5--41O 56OO--Ph one NUM BER- 8O5--41O 56OO million began and took seven months to complete. The terminal was then able to handle seven million a year, up from originally 2.7 million. There are more boarding gates, check-in counters, shops, and dining options. In addition, air-conditioning has been installed for arriving passengers.”
“XDP were to deliver items on behalf of B&Q to my home address. Immediately I received information that XDP had the items in your systems I informed you of two dates when I would not be available. I repeated the email and yet you just delivered it anyway. As a result, I had to postpone another important appointment. To add insult to injury your customer-diservice staff gave a lame apology and stated that changes to delivery details cannot be guaranteed. In other words, the customer comes last. No wonder your review ratings are abysmally low.”
