Order due to be delivered 19th June. Waited in all day. On Monday, contacted company with whom order placed who in turn contacted XDP. At the end of the day I was informed firstly that XDP had tried to deliver on Friday but there was no reply, then that there had "been an incident at the depot and all drivers had to return." Assured that XDP had my phone number and would definitely deliver on Tuesday. Waited in all day. At 4.30, still no delivery so again contacted company with whom order placed. They phoned back to say that XDP had just assured them that delivery would be between 5.06 and 7.06. I was not surprised when nothing arrived. On Wednesday, the company with whom the order was placed arranged for a replacement to be sent via a reliable courier and the order was received at 9.40 the next morning. They also recalled the original order from XDP. On Friday afternoon, XDP tried to deliver the original order and said that it was not their fault it had taken so long. The driver left, suitably chastised and with instructions as to where the original order should go. Unfortunately, it is the company with whom the order was originally placed that has been judged to be failing as they are judged by the overall performance. Companies beware - do not send goods with XDP. It is your reputation that is at stake.
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