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LS
Terrible courier service, steer clear! I think this is probably the worst courier service I have ever encountered. If I could rate 0 I would. I was expecting my parcels (6 of them) to be delivered in one drop off but no! First courier turns up on Friday 8th drops off two parcels for me and two for someone else. He drives up my drive in a long wheelbase van then moans at me he can’t turn around. On manoeuvring his van off my drive he scrapes all down my wall and drives all over the plants on my drive ruining them. Half an hour later I get a phone all saying he’s given me two parcels that he wasn’t supposed to and that he has two of mine he never delivered. He comes back the next day and expects me to have all the parcels out for him and to load them onto his van while he passes my others off. I am then concerned I haven’t got the remaining two of my 6 parcels as they have been sat in a collection depot since the 7th Jan it was now the 11th. So I contact customer service who takes my postcode then says you’ll have to contact Aldi. This was after charging me 7p a min and no live chat working. Finally today I get tracking saying the remaining parcels will be with me today. I get home to find only one has been delivered and the other is nowhere to be seen. Check tracking and it says parcel has been split at delivery depot. Why? Phone customer service again, who to put it bluntly, couldn’t be bothered so they just pass the buck to Aldi. I still do not know why I have not received all parcels in one drop instead of the courier coming to my house four times. We’re trying to cut down on carbon emissions!
3 years ago
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