It's lucky that they're even a 1 star! Ordered a bed through RightDeals which uses this company. All was fine till on the day. We live in a block of flats, they rang the bell, answered and no answer. Go down to find 2 parcels arrived, there was meant to be three parts and even mentions on the boxes and the other is missing. Can not get through to customer service, webchat took an hour and I was promised it would be sorted that day. Phoning is pointless as they get money from paying to ring them, after 20mins it hung up.. 3 times! Email not had anything back. So I am missing a headboard to a bed frame as their incompetence and lack of service has done anything. They should be ashamed and need to look at customer experience or they will lose many business as I have fed this back to the original company that use these!