So..Quite a long story…We placed an order with the Range for 3 light units. This totalled £375.00. We expected them to be delivered together. We got the first and smallest after a week. We then got the second. We were supposed to get a message when we were next stop. No this didn’t happen. We were given a rough time frame…no nothing near. The Driver knocked on the door and then walked off. On our door there is a message explaining I am disabled and take a little longer to get to the door…Totally ignored. The light unit is the Eiffel Tower costing £100. This was left in the middle of the drive. It’s in a cardboard box. And was left standing there in the rain. It was only by chance that we realised it had been delivered when we checked online. Unfortunately we were both at work. We had to get a family member to drive to ours to collect. The box was a soggy mess. And XDP…no didn’t care. The last light unit is over £300. This should have been delivered on the 24th August 2021…so after the fiasco from the Saturday, I took a days holiday. After the delivery slot time had come and gone. We got a message saying our parcel was safe but wouldn’t be delivered. It gave us a link to rearrange delivery, so 2nd days holiday as it was scheduled for the next day..the 25th. This day now came and went. And yep….no delivery. So I have emailed them…NO RESPONSE. I went on their live chat..2 HOURS AND MESSAGE SAID ALL AGENTS BUSY, PLEASE WAIT. After about 2.1/2 hours I closed live chat as it’s not live..so option 3 phone them…they don’t want you to call them. They tell you calls are very expensive and calls often don’t get answered. So getting on for another week. No sign of this unit, no response from these. And the Range say they can’t do anything because These clowns just have it logged out for delivery. My view, they have lost it…but don’t have the courtesy to say so. I shall never use the Range again online, neither the Range or XDP are interested. They have our unit and money so pretty much tough…never again