Consignment number ZDBRGK000270
Trouble with this company for 3 weeks. Original order should have been delivered on a Wednesday, someone waited in all day, of course XDP were a no show and could not be bothered to make contact with either of the phone numbers they had or send an email to explain there was a problem. My daughter had to sleep on the floor as the bed did not arrive. Goods were dumped in my porch on the Thursday, packaging in a very poor state and the bed damaged. Replacement parts had to be ordered and unfortunately the bed company decided to use XDP again. The replacement parts were supposed to delivered on Friday 3rd October we were given a delivery slot of between 3.26 and 6.26. Needless to say XDP did not bother to show again and yet again failed to communicate there was a problem.
Eventually JENNIFER in the complaints department responded to my email, the replacement parts were rescheduled to be delivered on the Monday. Guess what XDP were a no show. Finally they were delivered on the Tuesday.
What a waste of time this courier company is.
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