Received a link for an overnight delivery to track the parcel. This showed as at collection depot so I assumed I was just awaiting delivery. After a couple of days and no delivery I emailed the customer services, again the next day. I have still had no reply to these emails a couple of days later.. not even a confirmation of receipt. Phoned the customer service number this morning. The lady I got through to said the item hasn't reached the depot. I pointed out the status is collected at collection depot and she said yes but if you listen it hasn't reached the delivery depot, as if I should have known there were two involved! As the company are now unable to do anything for me and I have to contact the provider, I suggested that their delivery system might work better if it flagged that the parcel had not reached the next location after some time (1 week). The lady then started getting more rude stating that she understood me getting frustrated and having an opinion but thats just my opinion. Errm no, thats a helpful suggestion for when you lost peoples deliveries!