This is the worst shipment/delivery company ever. And before you ask (then ignore) my reference number is ZDBPGM016015. I ordered some made to measure shelves from the UK to be delivered to the UK (a 3 hour drive location). It took 4 days for the packages to arrive. The tracking system is rubbish, it only updates hours after the events and I was told I would be informed the day before, so I can make sure I am I am home to receive the packages, they sent me a text 2 hours before. They have a premium phone number (7p charge per minute on top of network charge), I am assuming this is to avoid people calling them? I still did, but unfortunately you need a customer number, otherwise you have to call the supplier for updates (the only update the suppliers have are the same rubbish tracking system). Now all of 'this is just life' one would say, get on with it. So I did, I waited patiently for my shelves. When they arrived, two of the 4 packages were so damaged that it was a mess of wet cardboard and broken wood chip. They had left the packages in the rain or somewhere wet for hours. The shelves were all swollen, chipped and scratched. I hope the supplier will get their money back from XDP, as I will be getting a refund. Reading these reviews, I realise that ALDI and WayFair use them too? I will certainly ask who the delivery company is, before ordering anything in the future and will avoid XDP like the plague!