Congratulations XDP, I didn't believe there was a poorer courier company than Hermes, but you've proved me wrong. I was expecting a bulky delivery from Aldi towards the end of the month but a text received a few days ago advised it had been collected by XDP. I use a lot of couriers through my business, and generally have at least one collection or drop off every day. Royal Mail, Hermes, UPS, Yodel and DHL are usually rocking up at some point, but I've never head of XDP before. I downloaded the app, which is exceptionally clunky, and looked for when my delivery was due to be made. It wasn't immediately clear. In fact, it wasn't until this morning that I spotted that it was saying it would be delivered today. I got a further text from XPD to give me a two hour window of 10:54am to 12:54pm, and to look out for the "You're Next" text / email. It also mentioned presenting a QR code to the delivery driver, something I had not been given. Anyway, I work from home in an office that is directly above the front door, and without moving I can see anybody that comes up my driveway, and any vehicles that have parked outside. I have a Ring video doorbell with motion detection that goes off when anybody comes within 5m of the front door, and two Swann CCTV specifically covering the front of the property. Imagine my surprise, then, when I got an email at 10:49am to say that delivery had been attempted. An image had been uploaded on to the app of some kind of delivery ticket with some unintelligible scribbles on it. The app is also now saying "This consignment is out for delivery and sould be with you between N/A", whatever that is meant to mean. I've tried to contact XPD but their Live Chat states that it is closed. The app gives me two options only. To pick another delivery date (assuming the driver has the right address to attempt another delivery?) or to allow the driver to leave the item in a safe place and accept full responsibility (which given I'm not confident that XPD do have the correct delivery address would be be a foolish thing to do). The app is very poor. Communication has been terrible (where was the "You're next" text / email. There's no map tracking even though you can see a map of my village in the background of the map, but you can't access it. The XPD website is minimal and customer support is closed. When I downloaded the app and saw it had just over 1 star average I thought that was funny, but it really is that poor.