When will businesses wake up and STOP USING THIS COMPANY?! They do not offer a service, they offer a joke, a headache, a complete lack of respect. I received a text on the 19th November "We have collected your order. Delivery info will follow on receipt at our delivery depot. Call 0843 1782222 for more info". I have called this number everyday since. First few occasions it hadn't arrived at the depot. I rang on the 24th to be informed it had arrived at the depot the day before. Where was my phone call? In terms of delivery they wouldn't give me an answer. I rang on the 25th and was informed I would be called back with an answer 20mins later... I am still waiting for that phone call. I rang again on the 26th and for some reason was put through to the Birmingham branch (I'm in Manchester) who couldn't tell me anything. I rang on the 27th and was told delivery had been booked in for the Saturday 28th. Now this surprised me as on the 20th I was informed my item was being delivered by a two man service who didn't work weekends, and because it was being delivered by the two man service that they would call to arrange delivery with me... I was informed that they only worked Saturday mornings. Great!! When I asked for a more specific time the "customer service" man (who wouldn't know customer service if it smacked him in the face) rudely told me to ring back at 10am the next day (notice at no point have I received ANY communication from them). On the 28th I rang XDP at 9am, when the call was finally answered I was told my mattress would be delivered between 3 and 6pm... I laughed hysterically as I hung up. Will my mattress arrive? Who knows. I'm not holding my breath. And after reading the other complaints I don't hold much hope. TIP of the day: when you are asked to leave a message press the # key at the end, then 2, followed my 1 followed by 2 and eventually you will speak to someone... May take 30mins.