If I could give a zero rating for this company I would. I ordered an item of furniture on line on 6th December and the company despatched my goods on 7th December. XDP showed my delivery on their 'tracking' page as scheduled for delivery on 8th December. Great, I thought, very efficient. No delivery on the 8th December or since. I tried to ring them on several occasions - they don't answer the phone; all you get is a recorded message saying "your call is important to us". Yeah, right! I also e-mailed three times. Eventually I rang the company I had ordered from and they contacted XDP (after numerous attempts) on my behalf and arranged for urgent delivery of my purchase. It would help if XDP stated on their tracking page where the parcel is situated - give a depot name, not just a number. At least I'd have a clue how close or how far away the delivery is. I might even be able to go and get it myself! I'm loath to order anything else from the company concerned if they continue to use XDP for delivery. It's such a hassle!