The most distressing and upsetting experience I have had. Firstly I rang depot to reschedule the delivery date from 28th Jan, as invited by their text as I was at work that day. I was told that the driver would be notified and my parcel would be delivered the next day, Next day, no text, so I called to inquire. I was told the parcel was out for delivery and would be delivered within a given 3 hour time slot. I waited in all day, no parcel. I called later to be told the driver would be contacted, Nothing, I called the next day, Nothing, I e-mailed, no reply. The next day I received an e-mail with a copy of a signed POD and basically stated that was that!! I called the depot to find out what was going on and every day for over a week, I was fobbed off with feeble excuses Over a week later the driver appears and It transpired that he didn't receive a message not to deliver and had just gone ahead and left the valuable rug I had ordered, outside a block of flats in the street ( A completely different address) and had not obtained a signature at all!! Two weeks later there is still no sign of the rug. Whoever took it in has not had the decency to pass it onto me or to contact XPD, who have left cards, to have the delivery recovered. This company have been negligent and I feel some what dishonest in their conduct. I am disgusted with them and I hasten to add, the person who has kept the rug knowing that it doesn't belong to them. I have been offered a refund by the shopping site whoare not to blame but this really doesn't make up for the distress and upset this has caused, I am utterly disappointed with the whole situation and feel completely let down by the whole thing.