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Anonymous
Quite possibly the worst out of a bad bunch.. very cheap though, which is probably why everyone has jumped on board with them. Items regularly go missing/get damaged within the network. Consignments rarely arrive in one drop and can often be split in to up to 5 separate drops with no indication on what will arrive on any given day. Customer expectation management is diabolical. Negative customer feedback is unavoidable. You can't chase for any info on an item in transit as their customer service is non-existent. When items go missing, and they will, XDP will need to go through an "investigation" before any replacements can be dispatched. Tracking links are a waste of time.. they do not provide any useful info. When updated the system often repeats the line "At delivery depot" each morning without any info on dispatch. When the delivery does go out, you get a text. That text could come at any time or day after initial dispatch from the supplier however, so you can't plan to be there prior. The XDP network has taken on a hell of a lot of new business recently. I'd like to say that's the reason for the decline in service but the reality is, it's been this way the entire time. It's just worse now than ever before.. Avoid like the plague if at all possible!
1 year ago
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XDP has a 1.4 average rating from 2,202 reviews

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Alice, Customer Support

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