Congratulations, XDP, for achieving the seemingly impossible and actually being WORSE than Hermes/Evri. So, you were supposed to deliver my mattress yesterday. I waited and followed your tracker. I then received a text saying my delivery was next, and from the map at this point, the courier was no more than 20 minutes away. So far, so good. Then things went rogue. Well over an hour later, and getting late into the evening, still no mattress and the online tracker map disappeared. I spent a while fruitlessly trying to contact your customer services, who appear to be rarer than hen's teeth and just as elusive. When I tried to use the chat facility and sent an email, both (quelle surprise) said that you were 'exceptionally busy' and no response. It is now 24 hours later and I have still not had a response from you. And still no mattress. So, like caped crusaders,the company you are representing (memory foam warehouse) answered my call first time, and emailed me a photo at the top of my road, looking down at my house. You got THAT far, did not call or knock on the door, and then disappeared. For the love of God, why??? Thankfully, you didn't have the audacity to call this an attempted delivery, but put it on your record that said 'check address'. This of course was unbeknown to me, who was still waiting up over two hours later. So, back to memory foam warehouse. Their super helpful representative spent over and hour and 15 minutes on hold trying to get hold of you. You then told her the mattress had been put on for delivery today but then had been taken off again (!). She requested that you delivered it today or tomorrow and was told you would get back to her. Many hours later, you told her that actually you are now not going to deliver until Monday! She also said that you are no longer answering any calls and she has exhausted all avenues of trying to get you to do your job. Luckily, the memory foam mattress warehouse had the courtesy to relay this. Your service, meanwhile, has been a completely unprofessional shambles. I eagerly await the cut and paste apology response that does nothing to address the fact that the delivery of my mattress is 5 days late and that I have wasted countless hours of precious time waiting in for a delivery. How dare you assume that I have nothing better to do than wait for you to get your act together? I believe the response will begin thus: 'Thank you for your feedback. We truly apologise for the negative experience received. Your input has been raised with the depot manager to investigate and avoid any similar reoccurrence' This is clearly untrue, otherwise why are so many customers reporting the same experience. It is clearly reoccuring, which makes the response entirely disingenuous. Also, cutting and pasting apologies speaks volumes about the frequency with which your company has to do this. I also suggest you have the courtesy to apologise to those who entrusted you with their product, and whom you have seemingly ignored throughout. I'm sure they had better things to do with their time too.