REF: [XDP] 417187 [XDP] 415655 XDP Ltd - Failed Collection / 3J550A087125 If I could give a ZERO stars I would! I had a collection arranged by my supplier for a faulty return, I received an email confirming collection for 17th July. I stayed home from work - and nobody attended. As it is impossible to get a person on the phonelines, I emailed about the failed collection and was advised by the support team, who apologised for the inconvenience, that they had called the loacl depot and this had been rebooked for collection either Fri 19th July or Mon 22nd July latest. Wasting a second and third day at home respectively, needless to say, no collection. Despite evidencing all of this to XPD "support team" and angrily requesting a manager calls me, I was told to waste even more of my own time on this shocking customer service, "As previously mentioned this collection will need to be raised again by your supplier as there was no one home at the previous attempt." Where is the integrity in lying? That is a bald faced lie. I have wasted 3 days at home - and NOBODY HAS ATTENDED to collect. XPD make it deliberately impossible to have a conversation with anyone - despite me requesting this is escalated to a complaint and asking for someone to phone me. AVOID AT ALL COSTS. WORST CUSTOMER SERVICE EVER!