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Anonymous
So I had the worst delivery experience of my life, I ordered 2 two-seater sofas from Wayfair that were delivered by XDP, they were estimated to arrive around the 16th, so I certainly wasn't expecting to get a text from XDP on the 4th saying they'd deliver them on the 7th but that was fine. What wasn't fine was the driver calling me at 07:05 to tell me he was 10 minutes away with my delivery. So let me start by saying who delivers 2 sofas at 7:15 am. And let me continue by saying who delivers 2 sofas at 7:15 am, with only one delivery person meaning that I (a disabled person with mobility issues) have to help him so he doesn't break his back getting them in my first floor flat. The text I got from XDP said that 2 people would deliver it, the boxes are marked 2 pearson. If I knew I'd need to help the delivery driver lift two sofas up and around a flight of stairs to my living room, I would never have ordered them. And I paid for that delivery, not to be part of the it. I've still got a three-seater coming later this month and I'm honestly temped to cancel it just incase this experience is repeated.
6 months ago
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