Firstly, I don't believe that you truly sorry as your welcoming message states. If sorry, something positive would have happened with all the bad reviews you've had so far. My is about collection which was supposed to have happened on the 1st of November, but nothing was heard. I then saw another message later requesting me to select another date, and today selected. I couldn't go to work again, and later around after 9am, I received a slot between 3.17pm and 5.17pm. After 4, I received notification that I am next, I later signed the QR Code in readiness due to deadline, and reason. It is now 8.25pm, the builder that was waiting to help just left, and up to this time - no sign of anyone from XDP. WHERE IS YOUR INTEGRITY. THIS A TOTAL SHAME FOR A BUSINESS LIKE THIS. SOMETHING NEEDS TO BE DONE BEFORE YOU COMPLETELY LOSE YOUR GROUND. I AM STILL WAITING.