What went wrong ? Well I probably chose to place my order with a company selling on line who use the services of Xdp delivery. Its very close to Christmas and I purchased a large adjustable professional basketball stand , backboard and hoop from an on line selling company in Devonshire. This item cost £249.99 this would have been delivered free of charge as standard between 3 to 5 days. But as I like to be more organised as regards to my own time in waiting for the delivery, I chose to include the service offered of "Express Delivery" to ensure a delivery of the large item between 1 to 2 days with the item being tracked. This service cost was £14.99 The order was placed and paid for on Friday 9th of December before lunch time cut off time. Express delivery was for the purpose of freeing up my time and I expected to be able to receive the item on the Monday afternoon or Tuesday morning and be able to track the item on its way to me allowing us to be home to receive delivery. Monday 12th December passed ! No delivery ! No communication from XDP. Tracking page states : time 15 :33 at Collection location 533 Tuesday 13th December ! No delivery! No communication from XDP tracking page states : No Changes or update Wednesday 14th December No delivery ! No communication by phone tracking page states: time 08:35 at delivery depot location 119 then updated states: delivery location 119 on route 64 ETA between 11:45 and 14:45 scheduled. Time elapsed No delivery! no update! no phone call! Time of 16;40 we sourced the Scottish depot 8 miles away and called them to check its progress. No excuse or explanation give. but enquiry taken with a call back promised. Time 17:25 we received call back to say we should have had delivery but driver was held up but to expect delivery soon???? No time offered or estimated !!!!! How long is route 64? Time 18:25 time to take son to Rugby training , called depot to instruct delivery to be made to our garage under the house with a signature from our neighbour on our behalf . Instruction taken and ok d by depot. Time 18:35 tracking update carded message sent by e mail to me but not received even till now. location 120 marked exception ??? I wonder when or if I will receive it. I ve had enough time wasted and time off work to deal with this on line shopping! This is not the way to do business. This is not the company to make deliveries. I will be looking for a refund for the delivery cost on the broken promise on delivery service we paid for. MR Hawkins