If there was an option for minus score they would score highly. I purchased a bed from this company - bedstore, on 12/01/2017 unfortunately I purchased the wrong size and didn't realise until it had been delivered. I phoned the company to explain the situation and they said not a problem we will arrange collection of the product however it would be a £45 charge. I wanted to exchange the bed for the correct size however they didn't have the correct size and weren't willing to exchange when the size I wanted came back into stock as the bed needs to be returned within 7 days. I arranged for collection of the bed on my next day off which was 26/01/17 however the day before collection was due 25/01/2017 I had email to say the bed would be collected on that day. My partner had to miss a day's work to stay in to wait for collection, however they did not collect. My partner phoned the bedstore and spoke with a gentlemen called karl who told us we should of ignored the email and the bed would be collected on the 26/01. Again we stayed in all day and the bed was not collected. As you can imagine I was quiet annoyed at this point as I wasted my day off. We phoned and spoke with the bed store and was promised it would be collected on my partners next day off which was 01/02/2017, again he waited in all day and no bed was collected. This time he phoned the courier company (XPD Ltd) and again the bedstore, again they promised the bed would be collected on our next day off which is today 08/02/17, we received an email this morning informing us the bed would be collected between 8:17 am to 11:17 am. My partner has spoken with the courier service this morning as we wanted confirmation of the bed being collected they are unable to give us an eta at this point and to be quiet frank I don't have any faith this bed will be collected. Since 25/01 I have received an email every day detailing the bed will be collected that day which is now 24 emails in total in my inbox (as they have been sending two a day) and this bed is still waiting for collection. I am utterly disgusted by the service I have received. I have work in retail management for over 8 years and not once have I seen such bad service.