In all fairness, when things go well it is what is expected and you dont get a lot of customers singing praises - however if things go wrong, which sometimes they do, then people are more likely to write a bad review - its frustration worming its way out. Completely understandable but I dont think it gives a true representation of the XDP Couriers as a whole. We have been using these as our main delivery system (along with out own drivers) for over 2 years now - there HAVE been issues of course, with the amount we send out and the amount of consignments working there way through XDP theres bound to be, but nothing more than we've had using other companies - one dynamite! company ran over one of our expensive beds, and then STILL delivered to it the customer....like seriously....! There are some 'bad' depots - I find certain ones tend to give me the issues time and again but on the other side our collection depot (Bradford - you guys rock!) are fab - might take a couple of calls to get through but when you do, helpful is an understatement. Dont be put off by businesses using these guys - until you run a furniture company yourself you have no idea how hard it is to get reliable and responsible delivery options which dont end up costing us (read: customers) a small fortune and to their credit, over the at the moment, 2897 deliveries we've booked with these guys only a small percentage have ever had an issue....so XDP well done, we're happy(ish) bunnies! ;)