The parcel that we received was a sapling in a tall box which clearly stated the box should remain upright. We were in to receive the delivery but your delivery driver didn't even attempt to knock at the door. Lastly but not least, the box which contained the sapling was left outside our front door UPSIDE DOWN. As you can imagine, the sapling was not in the best of shapes when the box was opened - one of the branches had broken off and most were squashed due to your delivery drivers inability to read simple instructions on the box which I'm sure are on many delivery boxes. We would not use you as a courier if we had the choice and I can see from many reviews on your website that not many of your customers happy with your service either!!