Like many other reviewers I am amazed that this company are still in business. I was expecting a delivery Monday 11th September (collected from shipper Friday 8th on an overnight service) It didn't turn up and I couldn't reach XPD so sent an email. Got a very curt response next day saying it was out for delivery (Tuesday) Again it didn't turn up, and the tracking showed it had been carded and an email sent - both lies. Once again it was rescheduled for next day (Wednesday) and once again it failed to show. No contact, no apology, no reasons given. I had left 3 messages on the waste of time answer service and not received a single call back. I finally managed to speak to someone at customer service on Thursday morning but she wasn't much interested and said she'd send an email to the depot manager - got the impression she was just telling me what I wanted to hear. My package finally showed up on Thursday, 6 days after collection but reading some other reviews I was lucky to get it so quickly! I'd avoid these jokers at all costs and would never buy anything from a company that used them again. The driver who made the delivery was very professional and pleasant and apologised for the delay even though it wasn't actually his fault - he'd come from Southend to help my local depot in Bristol which might illustrate just how incompetent they actually are. No response to emails or calls and I'd be amazed if they're still in business this time next year